To start trading, you need to top up your account balance. Deposits of supported cryptoassets are available on WhiteBIT UK, subject to account status and supported network availability.
Please note: Crypto deposits are available only after the required UK onboarding checks have been completed, including KYC, Client Categorisation, Knowledge Assessment, risk warning acknowledgement, cooling-off period, account status checks, and verification of supported asset/network availability. You can check your current level in the "Verification" section on the website.
Following successful verification, a 24-hour Сooling-off period must pass before deposit functionality is unlocked. After the cooling-off period, you may also need to confirm that you wish to continue using the platform.
Be careful, your funds may be lost if you enter incorrect information when making a deposit. Please make sure that all information is correct before making a transaction.
In this article, we will take a closer look at the process of depositing cryptocurrencies using the “Address” method. USDT will be used as an example.
How to deposit cryptocurrency in the web version?
To top up your cryptocurrency balance on WhiteBIT UK, follow these instructions:
Click on the “Deposit” button located opposite the ticker of the asset you need (for example, USDT).
- After that, the cryptocurrency deposit form will be opened. You have to choose one of the available deposit methods. Select the “Address” method.
- Pick one of the available networks (if necessary). Before doing so, make sure that you have actually selected the correct network and that it is active.
Please note that the sender's network (token standard) that you are going to use for deposits must be the same as the network (token standard) on the WhiteBIT UK exchange.
- You will receive the address and memo (a unique identifier for depositing certain assets) for the deposit. You can copy and paste it yourself on the platform from which you plan to make the transfer, or send it to the person who will top up your balance.
Please note that you can send the address, memo or QR code to one of the communication channels. To do this, click on the yellow button “Share address and memo” and select “Copy” or one of the available messengers.
The details (amount, date, time, transaction ID, fee, link to the transaction in the explorer) and status of your deposit will be displayed in the “History”–“Deposits” tab located in the upper right corner of the web page.
FAQ
Where can I find information on cryptocurrency deposit fees and limits?
This information is available on the “Fees” page.
What should I specify in the “Memo” field when depositing XRP and XLM?
You have to copy the memo (transaction identifier) and paste it into the appropriate field on the sender's platform. The memo is displayed only for some assets in the deposit window after selecting the “Address” deposit method and the network.
Where can I find out the network and contract address of the token?
You can see the network of the coin by clicking on the chain symbol next to the asset's ticker on the “Balances” - “Total” or “Main” page. Clicking on the network will redirect you to the explorer, where information about the token’s contract address will be available.
How long does it take for a cryptocurrency deposit to be credited to your exchange?
The speed of the crediting process depends on various factors such as network load, transfer fees, etc. On average, it takes from 30 minutes to several hours for a transaction to be confirmed. The required number of network confirmations for crediting is specified in the “System Page” section.
I accidentally made a deposit that is less than the minimum amount. What should I do?
If you accidentally made a deposit that is less than the minimum amount, the transaction will have the status “Uncredited”. However, the funds can still be credited. To do this, send the remaining funds to the same address as the first transaction. The deposit amount must be such that, when combined with the first transaction, it reaches or exceeds the minimum amount. You can check the minimum amount required for your deposit to be credited on the deposit page.
Cryptocurrency deposits may take up to 24 hours to be credited. What should I do?
If the deposit is not displayed on your balance after 24 hours, please contact our support team via support@whitebit.uk.
You must provide this information so that we can process your request quickly:
- the subject of the request;
- issue/question;
- transaction hash/link to the transaction in the explorer.