What is two-factor authentication (2FA)?
Two-factor authentication (2FA) provides an extra layer of security for your account. Even if your login details are compromised, this method ensures that you are the only person who can access your profile by requiring more than just a password.
When 2FA is active, logging in requires both your password and a unique six-digit code. This code is generated by an authenticator app and refreshes every 30 seconds.
To maintain the highest level of security and protect your account from unauthorized access, we strongly advise enabling 2FA.
How to enable 2FA on a website?
For the web version of our exchange, enabling 2FA takes just a few simple steps:
- Install Google Authenticator or other relevant app on your mobile device;
- Log in to your WhiteBIT UK account and go to Account Settings and Security;
- In the Two-factor authentication section, you will find a QR code. Scan it in the app or enter the code manually;
- Add the WhiteBIT tab to the app and enter the authentication code in the “Please enter key” field.
Done, you have now enabled 2FA and increased the security of your account!
2FA features
Once you change your password or disable 2FA, certain features will be restricted for 72 hours. These features include withdrawals and creating WB codes.
Within 72 hours, you will also receive an email notification with information about changes to your account and a warning about restrictions.
Please note: even if 2FA is turned off and then turned back on in a moment, the above features will still be restricted for 72 hours.
What to do if access to the two-factor authentication application is lost?
Please reach out to our support team for assistance if you no longer have access to your 2FA via email at support@whitebit.uk.